Website :
This website offers information and marketing materials provided directly by us unless stated otherwise. The content provided by us on the website is the exclusive property of Zingwo Travels LLP and is protected by copyright, trademark, and other laws as applicable in India. You, hereby acknowledge the content to be the intellectual property of Zingwo Travels and are restrained from copying, sharing, using, or modifying in any form without prior permission in writing from Zingwo Travels LLP.
Trips and bookings :
Zingwo Travels LLP, as part of its services, offers both pre-planned packages and custom trips to its guests. Zingwo Travels LLP does not guarantee the reliability, suitability or punctuality of the services provided under the packages opted for by you through the website. The same can be subjected to adjustments and modifications depending upon circumstances, including but not limited to, natural calamities, road blockages, delayed arrivals, accidents, and other circumstances beyond the control of Zingwo Travels LLP. Any extra cost that may arise due to the above-mentioned circumstances shall be borne by the user alone.
It is the duty of the user to verify and confirm that the contents of the website and the packages provided on the website meet the specific requirements of the user. Furthermore, it is the duty of the user to verify the itinerary provided for the specific package or custom trip provided by Zingwo Travels LLP, including the Inclusions & Exclusions. The packages availed by the user shall be confirmed only after the payment of the complete cost of the packages or as mutually agreed by Zingwo Travels LLP and the user over email from the official email id (hello@zingwotravel.com) of Zingwo Travels LLP.
Bookings and payments :
For custom trips, if the start date of the trip is after more than a week, a booking amount of 50% is to be paid. The rest is to be paid at least one week before the start of the trip. Failure to pay the trip cost in full within the said time might result in the cancellation of the trip. In the case of group trips, 100% of the trip fee is to be paid in order to confirm your slot in the group.
Itineary:
Our tour itineraries, whether of group trips or of custom tours, are just an indication of what the tour is planned to accomplish and are not a contractual obligation on part of the company.
Cancellation and refunds :
If the user wishes to cancel any booking due to any reason whatsoever, the same shall be only valid if Zingwo Travels LLP is notified of the cancellation in writing on its official email id. In case of Cancellation and/or Refunds, the same will be done as per the Cancellation and Refund Policy of Zingwo Travels LLP. Refunds would be processed within 10 working days.
Your Responsibility:
We want all our customers to have an enjoyable, carefree holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your tour and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your tour but may have additional terms of carriage imposed upon you.
In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around irresponsible behavior or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.
We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.
We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.
If your behavior or the behavior of any members of your travelling party causes any diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behavior of others in your accommodation, or for any facilities/services withdrawn as a result of their action.
If You Have A Complaint:
We aim to provide the best tour possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your tour Representative and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, If you do not have the services of a Representative, you must contact us at the given Email ID or Phone Number. No complaints or refund requests for the same be entertained after the tour ends.
